Methods of payment

We accept payment by credit card, and electronic money transfer. All credit card payments are subject to a 5% processing fee.

Booking an appointment

Once an appointment time is agreed upon, a Confirmation of Appointment email is sent to you with invoice and important information about your appointment including time, date, address and our cancellation policy.  In order to finalize the booking of your appointment payment is required in full and you will need to reply to the email to agree to the information and cancellation policy. All appointments are initially booked as tentative until payment and confirmation are received. Due to a high number of appointment requests, appointments can only be held for 48 hours.

Cancellations and Refunds

• When we take on a client we assume you are serious about training your dog. It is a commitment to them, and we put the maximum effort into every session and training plan to help you achieve your goals. A vast amount of time and money is spent in order to gain the knowledge, experience, and professional credentials necessary to be able to set you and your dog up for as much success as possible.

• All appointments are subject to a minimum cancellation administrative fee of $25* if cancelled more than 48 hours prior to the appointment.  

• Due to limited appointments available we require that all clients provide a minimum of 48 business hours’ notice in the event that the client needs to re-book or cancel a private appointment. 

• Less than 48 business hours’ notice of a cancellation or re-booking of an appointment shall be subject to and the client’s responsibility for payment in the amount of half of the quoted cost. 

• Less than 24 business hours’ notice of a cancellation or re-booking of an appointment shall be subject to and the client’s responsibility for a cancellation fee of the full appointment amount. 

• There are no refunds for purchased packages within 3 days of and/or after the first session. An exception will be made only in the event that the dog becomes ill (will require a veterinarian’s letter) and/or passes away.

• A full refund will be offered if the Training Package is cancelled more than 3 days prior to the first booked session.

• Sessions purchased in packages must be used within 3 months of the initial date.  Extensions will not be provided.

• Refunds/rebooking will not be provided for any missed sessions where the client does not arrive on time or is not available at the location determined within 10 minutes of the start time. 

• Missed appointments: Please ensure you are prepared to fulfill your booked appointments.  Once sessions are booked (either all in advance or booking of the next session during a current session) they are considered under our cancellation policy and will be applied as such.
  

  *All fees are applicable to HST